Deepak Singh Gangwar

303-956-3427

         1021, Pacific Ave, Hoffman Estates, IL - 60169

 

Summary:

 

Skilled professional with around 9 years of IT experience, working in Enterprise Content Management business solution domain. Experience in Banking and Insurance domain and skilled in designing and implementing IBM FileNet based technical solution.  Key strengths in proactive approach, good analyst, ability to learn quickly, excellent programming, communication and interpersonal skills, ability to work as a team player and ability to translate business needs into technology requirements that support the organization’s business objectives.

 

Domain Expertise:

Enterprise Content Management

 

IBM FileNet Expertise:

 

·         FileNet P8 Content Engine

·         FileNet P8 Process Engine

·         FileNet P8 Application Engine

·         FileNet P8 Records Manager

·         FileNet P8 Business Process framework

·         FileNet Capture Professional and ADR

·         FileNet Process Analyser

·         FileNet BAM

·         FileNet Image Services

·         FileNet Content Federation Services

·         FileNet Scout

·         FileNet Rendition Engine

·         FileNet eforms

·         FileNet System Monitor

·         IBM – Content Collector (ICC)

·         Kofax

 

Languages and Internet Technologies:

Java, XML, J2EE, JSP, JDBC, JavaScript, Servlets, ASP, ASP.NET and C#

 

Application/Web Servers:

Bea Oracle Web logic 10.x, Jboss 5.x, IBM Web sphere 6.x, Microsoft IIS

 

RDBMS:

MSSQL Server 2005 and Oracle 11g.

 

Operating Systems:

Windows XP/2008, Solaris, Linux, AIX

 

Functional Skills:

Software Engineering, Enterprise content business analysis and implementation of IBM FileNet based technical solution and project Quality Management.

 

 

Certification:

 

Ø       IBM FileNet Content Mgr V5.1

Ø       IBM FileNet Business Process Mgr V5.1

Ø       FileNet CM Administrator 2A certification

Ø       FileNet BPM Administrator 2A certification

Ø       FileNet RM Developer 2A certification

Ø       FileNet EM Developer 2A certification

Ø       FileNet BPM Developer 2A certification

Ø       FileNet CM Developer 2A certification

Ø       FileNet BPM Administration certification

Ø       FileNet BPM Administration Add-On certification

Ø       Filenet BPM Process Design 4.0 certification

Ø       Filenet Enterprise Architecture and Platforms certification

Ø       FileNet certified capture administrator

Ø       Filenet Business Process Framework Foundation

Ø       Filenet Business Process Framework Developer

Ø       Filenet Business Process Framework (BPF)

Ø       Filenet Records Manager Administration Add-On

Ø       Filenet P8 Sizing and Capacity Planning (Scout)

Ø       Filenet P8 Platform Administration 4.x

Ø       FileNet Web Application Toolkit

 

 

Educational Qualification:

Master of Computer Application (MCA)

 

 

Project Name: EDM Production Support                                                                             (Jun 2011 – till now)

Client: Financial sector

Position: Sr. FileNet Administrator / Architect

 

In Northern Trust (NT) Bank, Electronic Documents Management (EDM) system has been implemented as a part of real time trade approval and content management system. Business Partners used EDM system to approve/process the Trade for multiple critical clients. There are 14 custom applications have been designed using FileNet BPF product for different line of businesses in Bank. EDM production support team is responsible to manage the FileNet production infrastructure as well as support the existing custom applications.

 

 

Responsibilities:

 

Primarily responsibilities involve:

 

·         Leading the 6 members of EDM production support (On site / offshore model) team to provide 24/7 L1 and L2 support.

·         Maintenance and support of the FileNet infrastructure and custom EDM applications.

·         Resolve the issues raised by EDM business partners within SLA and high customer satisfaction rating.

·         Follow-up IBM as required for any product related issue / bug.

·         Involve in review the design of new EDM upcoming applications and provide the suggestions as best industries practice.

·         Provide training to business users about the FileNet applications.

·         Deployment of new EDM application or bug fix of any existing application code from lower environment to Production environment.

·         Set-up alerts in site scope and write UNIX scripts to get notifications in case of any failure to handle the outage. 

·         Installation of the new patches and upgrade of the FileNet product.

 

 

 

Environment:

Linux 5.5, BEA WebLogic 10.3.x, FileNet P8 5.1, Oracle 11g, FileNet BPF, FileNet Records Manager, Kofax 9.0, ADAM, HP Site Scope.

 

 

 

Project Name: FileNet Production Support                                                                      (Oct 2010 – Jun 2011)

Client: Health Care

Position: Sr. FileNet Administrator / Architect

 

In Coventry, FileNet 4.5 is used to manage the insurance approval and retrieval process in crucial claim management system. There is a custom application used by business partners to retrieve claims information through web services and display on interface. IBM ECM widgets have been implemented to manage the approval process by business partners. New ingestion is happening in FileNet CE but there are bulk of documents exist in FileNet IS, document and metadata search is happening Using IS-CFS for these documents.

 

Responsibilities:

 

Primarily responsibilities involve:

 

·         Review the existing FileNet environment and provide the suggestion to improve the performance of existing environments and applications.

·         Involved in detailed design document with detailed description of the communication with the other systems.

·         Provide the technical support to the Application Development team.

·         Installation of FileNet component (CE, AE, PE) on Solaris environment. 

·         Created required property template and document classes and applied the required security on objects.

·         Provide the suggestion on scalability approach to control the future workload.

·         Maintenance and support of the FileNet environment.

·         Installation of the new patches and upgrade of the FileNet product.

·         Implementation of FileNet best practices for deployment of new application and maintenance of existing application.

 

 

Environment:

Sun Solaris 10, BEA WebLogic 10.3.x, FileNet P8 4.5.1, Oracle 11g, FileNet IS 4.1, FileNet CFS-IS.

 

 

 

 

Project Name: DHS Document Management system                                                (Mar 2010 – Oct 2010)

Client: City of New York

Position: Sr. FileNet Administrator / Architect

 

The Department of Homeless Services (DHS) is to overcome homelessness in New York City.  DHS prevents homelessness wherever possible and provides short-term emergency shelter and re-housing support whenever needed. To support this mission, DHS is implementing the Housing, Outreach, and Prevention Enterprise System (HOPES). The HOPES application is an expansion of Curam Case Management solution, will utilize Imagine Solution’s EnCapture for document ingestion and FileNet P8 for document storage and retrieval. As part of this initiative, Accenture, working with HHS-Connect/DoITT and DHS, will develop a HOPES application, comprising of Document Management subsystem to produce greater efficiencies through systems automation.

 

 

Responsibilities:

 

Primarily responsibilities involve:

 

·         Involved in Designing of functional design document to fulfil the business requirement like integration between other departments of the City using web services.

·         Involved in detailed design document with detailed description of the communication with the other systems.

·         Provide the technical support to the Application Development team.

·         Installation of FileNet component (CE, AE, PE) on Solaris environment. 

·         Created required property template and document classes and applied the required security on objects.

·         Implementation of the SSL to make the secured transaction between the components.

·         Provide the suggestion on scalability approach to control the future workload.

·         Implement the SSO, using the CA SiteMinder and Novell eDirectory.

·         Maintenance and support of the FileNet environment.

·         Installation of the new patches and upgrade of the FileNet product.

·         Provide training to business users about the FileNet and developed application.

·         Implementation of FileNet best practices for deployment of new application and maintenance of existing application.

 

Environment:

Sun Solaris 10, BEA WebLogic 10.3.x, FileNet P8 4.5.1, Oracle 11g, CA SiteMinder.

 

 

 

Project Name: FileNet Administration                                                                      (Aug 2009 – Feb 2010)

Client: Fireman’s Fund Insurance Company

Position: Application Support / FileNet Administrator

 

Fireman’s Fund Insurance Company, USA is a leading insurance company in USA. The company has a current system of Image and content management through which they manage their day to day business of 4 major line of businesses viz. commercial, claims, Specialty and Personal. This includes Workflow Process Map for all types of Lob’s Documents would be scanned through Capture system for various different LOB’s and once it comes inside the repository it causes   workflow to trigger which in turn causes triggering of lifecycle of a document which gets processed passing through various stages in the designed workflow.

 

Responsibilities

·         FileNet P8 3.5, 4.0 and IS 4.0 Environment Support.

·         Provide solution on Business and technical issues and closely worked with Solution Architecture team to provide the inputs to streamline the FileNet environments.

·         Closely worked with Solution Architect team to develop a POC to migrate the documents from IS to P8.

·         Direct interaction with business and technical end users for troubleshooting and solution implementation.

·         Extensive worked in IBM FileNet P8 BPM/CM implementation and provide the solution of the complex problems.

·         Wrote java classes to configure the event subscription as per business requirement.

·         Worked on IBM FileNet P8 Records Manager implementation.

·         Implementation of FileNet best practices for deployment of new application and maintenance of existing application.

 

 

Environment:

FileNet BPM, CM, RM, Email Manger, FSM, Process Analyzer, Record Crawler, SQL Server 2005, Custom components using PE/ CE APIs

 

 

 

Project Name:  BAM Implementation                                                                                     (May 2009 – Jul 2009)

Client: Standard Insurance

Position: Project Lead

 

Standard Insurance is a leading provider of financial products and services business of insurance over 100 years. StanCorp's subsidiaries serve approximately 8.5 million customers nationwide as of June 30, 2008, with group and individual disability insurance, group life, AD&D and dental insurance, retirement plans products and services, individual annuities and investment advice which offer a wide variety of insurance and surety products to organizations and individuals.

 

The responsibility in project involves the implementation of FileNet Business Activity Monitor (BAM) and providing valuable inputs for stabilization of FileNet environment.

 

Responsibilities:

 

Primarily responsibilities involve:

 

·         Extensive client interaction with the Standard Insurance’s IT and Business Users for requirements gathering and analysis.

·         Developed SRS and design document on BAM requirement.

·         Installation of Process Analyzer (PA) and deployment of the BAM from Development to Production environment.

·         Wrote SQL queries to fetch the data from PA and third party database to represent in BAM Dashboard.

·         Documentation of BAM implementation and Low-level configuration (LLC) document of BAM configuration.

·         Extensive worked with IBM FileNet P8 BPM/CM implementation and Solution the problems.

·         Provide Training to IT and Business Users on BAM.

 

Environment:

FileNet P8 4.0, Process Analyzer 4.0, FileNet Business Activity monitor 3.6, SQL Server 2005

 

 

Project Name:  FileNet Administration                                                                               (May 2008 – Apr 2009)

Client: Travelers

Position: Application Support / FileNet Administrator

 

Travelers is business of insurance for over 150 years, which offer a wide variety of insurance and surety products, as well as risk management services, to numerous types of businesses, organizations and individuals. It is one of the top ranked company in the Fortune 500 list of largest U.S. companies.

 

The responsibility in project involves in providing valuable inputs for stabilization of FileNet environment and ensuring smooth functionality of various client application across the traveller’s from base and remote locations. Inputs involves in evaluating infrastructure and suggesting architecture changes for performance enhancement and stability.

 

Responsibilities:

 

 

Managing the team of 4 members to support the FileNet environment. Primarily responsibilities involve:

 

·         Extensive worked in IBM FileNet P8 BPM/CM implementation and provide the solution of the complex problems.

·         Extensive worked on technical issues handling reported in HPSD system from Business and IT users.

·         Travelers have very big FileNet infrastructure. I have worked on LAN/WAN network issues. 

·         Closely worked with IBM Engg. to resolve the issues in Records Crawler and Microsoft Integration.

·         Wrote java classes to configure the event subscription as per business requirement.

·         Extensive interaction with business and technical end users for troubleshooting and solution implementation.

·         Have hands on experience with IBM FileNet P8 Records Manager implementation.

·         Provide training on Record Manager and Records Crawler to IT users.

·         Implementation of FileNet best practices for deployment of new application and maintenance of existing application.

·         Provided the documentation of existing FileNet environment in Travelers and issue’s resolution for future reference.

 

 

Environment:

FileNet BPM, CM, RM, Email Manger, FSM, Process Analyzer, Records Crawler, SQL Server 2005, Custom components using PE/ CE APIs, Workflow Subscription, Variety Search

 

 

 

Project Name: IBM DAKSH HR Helpdesk Solution                                                    (Nov 2007 – Apr 2008)

Client: IBM DAKSH

Position: Sr. FileNet Consultant

 

 

IBM HR Helpdesk Solution is intended to provide HR Helpdesk with automated workflow solution and documents scanning facility to bring about improvement in the overall efficiency of the process and better governance of turn around time. This also would completely eradicate the need of manual tracking which is becoming increasingly difficult with increasing volumes. 

 

A successful transition involves effective document management through workflow, as there is a significantly high level of handling of paper documents in the IBM Daksh HR helpdesk processes. The system flow involves following:

 

·         Employee/BU HR will initiate the request using the front end based on FileNet BPF

·         Approval approves the requests if request is routed for approval by initiator.

·         Helpdesk User will resolve the request and ask initiator to close the request

·         Verifier verifies and resolves the Employee Service Request and asks initiator to close the request.

·         Initiator User closes the request and fills the survey form.

·         Admin Users will use the FileNet workplace for configuration and system level maintenance.

 

Responsibilities:
 

Primarily responsibilities involve:

 

·         Handling team of 7 members right through design to development. Primarily responsible for code/design review, schedule and plan work for team members and tracking the planned work.

·         Extensive client interaction with the IBM Daks’s Business Users for requirements gathering and analysis.

·         Involved in Designing of Low Level Design document to fulfil the business requirement.

·         Involved in Workflow Design, component and system steps.

·         Involved in creation and configuration of the various Inbaskets, Users, and Roles using BPF Explorer.

·         Created various Bp8 Custom Object Classes including Case, Attachment etc.

·         Created custom object to capture the required business information for reporting during the case processing.

·         Involved in configuration of the Audit trail on delete, check in and check out event.

·         Involved in creation of the various case fields, case types, mapping case fields to CE and PE properties and mapping case fields to case types using Business Process Framework (BPF) Explorer.

 

Environment:

 

FileNet BPF, FSM, Process Analyzer, SQL Server 2005, Custom components using PE/ CE APIs, Workflow Subscription

 

 

Project Name: Electronic Content Management (ECM)                                                   (May 2007 – Oct 2007)

Client: Pasco County, USA

Position: Sr. FileNet Consultant

 

ECM application is used for agenda processing system in Pasco county Florida. Agenda get created electronically and after final approval agenda gets published on web. ECM application includes processing of agenda from different departments and approval by county administrators on the basis of certain defined business workflow.

 

ECM system is facilitating centralized management of documents from the point documents are filed into the system. The system has been 'modularly' designed and developed to enable sharing and transfer of data to and from existing and future Pasco County systems. 

 

ECM system is also provides support for the agenda item processing for various departments in under BCC.

 

Responsibilities:

 

Primarily responsibilities involve:

 

·         Establish communication in between onsite and offsite project team and facilitate all required coordination

·         Extensive worked on creation of the Property Template, Document Classes & Indexes

·         Involved in Workflow Designing and wrote required component to fulfil the Business Requirement

·         Involved in Designing of the Low Level Design document

·         Worked on Workplace Application Toolkit (WAT) framework for workplace customisation, created custom step processor and add new Actions in Action list.

·         Developed Search Templates to provide a search feature to Business Users on Metadata of the document class the custom object.

·         Involved in creation of the Access Roles configuration.

·         Involve in the implementation of the IBM FileNet P8 Records Manager by creating the Plan Hierarchy; create Disposition and configuring the sweep.

·         Involved in unit testing, integrated testing and User Acceptance testing.

·         Involved in the implementation of the Email Manager and created the rules and profile as per the business requirement in Email Manager.

·         Involved in deployment of the application from lower environment to higher environment. 

 

Environment

Windows XP, MS Active Directory 2000, FileNet P8 CE, PE & AE, Weblogic 8.1, Java, J2EE, XML, XSL, Oracle 9i, Email Manager, Business Process Manager.

 

 

 

Project Name: Indexing Application                                                                                 (Dec 2006 – Apr 2007)

Client: Montana State Fund, Montana, USA

Position: Sr. FileNet Consultant

 

This web-based application indexing application provides easy-to-use and powerful search feature to facilitate fast access of electronic documents stored in centralized content repository. Application also provides features to index the documents, being stored the content repository and facilitates easy to use interface and highly secured environment for accessing the information associated with every object in repository

 

The application commits document in FileNet Image Services repository after performing the capture operations like Scan, File Import, Index, Auto Indexing, Merge, and Event Activator, ISRA (Image Services Resource Adopter) APIs are used to create the Workspace and Queue implementation. This application provides the functionality to generate the work queue as per business requirement. ISRA APIs are being use to update the properties, store and retrieved documents from content repository.

 

Responsibilities

 

Primarily responsibilities involve:

 

·         Extensive client interaction and mapping of business requirements to the technical solution

·         Involved in analysis and development of capture settings, templates and capture path 

·         Involved the resource Adaptor deployment configuration in Web Logic Server.

·         Involved in Designing of Workspace and Queue in Image Services

·         Involved in creation of Indexes and document classes in IS

·         Involved in Coding and development of the Indexing application using ISRA API.

·         Performed the import and export operation of the capture and Image Service Settings from lower environment to higher environment.

 

Environment

Windows XP, MS Active Directory 2000, Image Services, Weblogic 8.1, Java, J2EE, Capture ADR, ISRA.

 

Project Name: DocXPress                                                                                                       (Feb 2006 – Nov 2006)

Client: Frost Bank, Texas, USA

Position: Senior Developer

 

DocXPress is a web application that provides easy-to-use and powerful search feature to have fast access to electronic documents stored in centralized storage repository and view and updates them. The application provides platform for easy to us user interface and highly secured environment for accessing the information associated with every object in repository. Users have been provided option to choose new search, data entry forms, tree view structures and other UI components and can display them as needed on each web page, using easy configurations.

 

The technical implementation of project involves development of Admin module using Java JSP, where admin has provided option to design the screens as per requirements and Development of  java utility, which runs daily through scheduler and update the properties based on the text file (comma separated file) received from mainframe system. IS was used as a content repository for document storage. IS API used to store and retrieved documents from repository. Image viewer is used to display the documents.

 

Responsibilities

 

·         Extensive client interaction for requirements gathering

·         Involve in designing of the Low Level Design document of proposed solution

·         Wrote custom code to subscribe at the create Event to achieve a business Requirement.

·         Worked on Workplace Application Toolkit (WAT) framework for workplace customisation. Created custom step processor, primary and secondary views using following WAT framework

·         Involved in workflow designing and component queues.

·         Involve in the implementation of the IBM FileNet P8 Records Manager.

·         Created File Plan, Disposition Sweep as per the Business Requirement.

·         Involve in configuration of the capture ADR by designing the capture path and Rules in Event Activator

·         Implemented the BAR code reorganisation in capture during scanning process to select the appropriate setting collection and template.

·         Involve in development of the required Reports.

·         Involve in development of the Stored search and Search Template.

·         Involved in deployment of the application from lower environment to higher environment. 

 

Environment:

FileNet P8 BPM Suite, Java, J2EE, Web sphere Application Server, Oracle 9i, Win 2000 Server, FileNet P8 RM.

 

Project Name: Genpact Accounts Payable Workflow Application                            (May 2005 – Jan 2006)

Client: Genpact

Position: Software Developer

 

The Genpact Account Payable process covers processing of all vendor related payments for Cadbury-Schweppes vendor which includes processing of invoices, credit notes and payment requests, e.g. PO invoices, Non PO invoices, Utility bills, credit notes, debit notes, statements and misc.-expedited requests and manual T&E expense report. The process automation involves:

 

·         The documents are captured in FileNet with required validation.

·         The documents are passed through an approval/additional information required workflow

·         If required, the FileNet workflow sends out an email to the approver/additional information provider with the image copy attached to the request mail in a standard predefined format.

·         The document goes through the complete cycle of processing and is finally send for a quality check.

·         The documents are extracted and uploaded to IXOS image repository after the processing is completed.

 

Responsibilities:

 

Primarily responsibilities involve:

 

·         Extensive client interaction for requirements gathering

·         Involved in creation of the Property Template, Document Classes & Indexes.

·         Involved in Analysis of OCR requirements and templates

·         Involved in to the capture configuration and settings to perform the scanning and auto indexing operations.

·         Wrote a bulk upload utility of the documents to the IXOS image Repository.

·         Involved in Workflow Designing and write a component Integrator to validate the metadata for further processing as per the business Requirement.

·         Worked on Workplace Application Toolkit (WAT) framework for workplace customisation to show the result of the search template with tree view in left panel and result of the documents in right panel of the page.

·         Created primary (Report) and secondary (Monthly Reports, Weekly Reports) views in workplace using WAT framework.

 

Environment:

Windows XP, MS Active Directory 2000, FileNet P8 CE 3.5, PE & AE, Weblogic 8.1, Java, J2EE, XML, XSL, Email Manager, Business Process Manager.

 

 

Project Name – juniors.net                                                                                                            (Aug 2004 – April 2005)

Client – UK

Position: Software Developer

 

Juniors.net is an e-learning portal, which provides the educational information according to UK curriculum. The implementation is one of the most popular e-learning solutions in UK. The technical implementation of the project also involved JAHBO (Juniors At Home Back Office), which is used to manage the sales of the Juniors.net. The objective of the application is to manage Lead and Appointment. Allot the appointment to sales man according their areas, Maintain the records of sales module.

 

Responsibilities:

 

·         Extensive client interaction with the UK team

·         Worked on n-tier architecture environment to develop the application

·         Involved in Analysis of the Business requirements and proposed solution

·         Involved in coding and development of the user interface, modules and reusable component.

·         Wrote JavaScript to apply the validation on client side

·         Wrote many-stored Procedure to do the transection with the database.

·         Wrote some triggers to achieve required business functionality

 

Environment

ASP.Net, C#, SQL Server2000

 

 

Project Name – Online Status                                                                                           (Jan 2004 – Jul 2004)

Client – Says Netsoft, India

Position: Software Developer

 

This application provides the facility to the users to find out the online status of a user in IM, like MSN, Yahoo, ICQ, AIM Messenger. Users just have to select the messenger from list of IM and then type the User Id of a particular user to get his/her online status. MSN Protocol is interesting part of this project. The application is authenticate with server to find out the current status in MSN Messenger.

 

Responsibilities:

 

·         Involved in Analysis and designing of the solution to full-fill the Business Requirement

·         Research on the protocol of MSN Protocol

·         Involved in Coding and development

 

 

Environment

ASP.Net, C#